FAQs
FAQs
TERMS & CONDITIONS
Terms of use
By using our site Decide Our Way Now LLC,. - DOWN you agree to the terms of use. We may change or update these terms at any given time. Please check this page regularly to stay up to date on terms. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing & availability for clothing. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
COPYRIGHT & TRADEMARKS
All content on DOWN-Decide Our Way Now website including images, icons, text, illustration, etc. are property of Decide Our Way Now LLC. and is protected by U.S. and International Copyright Laws. All trademarks included on this site are the property of Decide Our Way Now, LLC.
SHIPPING
Orders placed between Monday through Friday are processed within 5 to 8 business days.
Orders placed after 3 p.m. on Fridays, over the weekend, and/or during holidays are processed the following Monday or business day. There may be potential delays due to high demand! We appreciate your service and your patience. Thank you for being part of our Decide Our Way Now Family. We thank you for you support and value as a customer.
SHIPPING & HANDLING FEE
TRACKING PACKAGE
Once your order has shipped, you will receive a confirmation email from us which includes a tracking number where you can check your order’s status. Please allow 48 to 72 hours for the tracking information to become available.
RETURN POLICY
Due to limited drops and high demand of our merchandise, stock is not available for size corrections and/or exchanges. Please check that the product sizing, shipping address, and billing address you submit is correct, as it cannot be modified or changed. If your items are returned to us because of an invalid address we will have to charge you to reship your package. Orders cannot be modified, they will only be cancelled if there are critical errors to your order.
How to return:
Returns are accepted within 7 days of order delivered. ALL returned items are thoroughly inspected and must not be washed, worn, free of smells, stains, makeup, deodorant, etc. Clothing must be returned in pristine condition.
DOWN CLOTHING RESERVES THE RIGHTS TO REFUSE A RETURN THAT DEMONSTRATED SIGNS OF THE ABOVE CRITERIA.
Customer Privacy
DOWN- Decide Our Own Way Now LLC., Clothing respects our customers account information as private and confidential information. It will never share with any third parties or individuals.
Contact Information
For all inquiries regarding DOWN-Decide Our Own Way Now LLC., Clothing please contact:
Email: community@decideourwaynow.com
Please give us 48 hours to inquire about your email.
